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The Five Dock Test: What a Sydney Suburb Taught a Global CEO About Staying Real
I grew up in Five Dock, a working-class suburb on the western side of Sydney. My mum sat at the...
The $600,000 Question: What Thomas Watson and Amy Edmondson Got Right About Mistakes
There is a story from IBM's earliest days that I have told from more stages than I can count. An...
The Anti-Rust Lesson: Why Your Product Isn’t Failing, Your Message Is
In the early 2000s, WD-40 Company was working hard to expand into China. I had built a global business by...
Why the Donkey Is a Better Leadership Model Than the Lion: A Case for Consistency Over Charisma
9:45 AM The most underestimated animal in the leadership canon is also the most useful one. When I titled my...
The High Performer Who Is Quietly Damaging Your Culture
Not every high performer is good for the organization. That is one of the most uncomfortable truths in leadership, partly...
Stop Treating Engagement Like a Survey Cycle
Most companies know how to measure engagement. Far fewer know how to lead it. They field the survey, wait for...
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